CRM - CUSTOMER RELATIONSHIP MANAGER (M/W)

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As CRM Manager (m/f/d) you are part of the Digital Marketing Team at IVY & OAK. This position offers you a comprehensive insight into the different business areas within e-commerce as well as into IVY & OAK as a fast-growing startup. As part of a dedicated and cross-functional team you will have a steep learning curve and will support many other team members from the different departments across IVY & OAK.

We are set to enter the next exciting phase of rapid growth over the coming years and are looking to strengthen our team.

We are ideally looking for someone who can start latest in August 2020.


YOUR CHALLENGE

  • Full ownership and development of CRM strategies around our entire conversion, re-activation and cross-selling funnels of online and offline channels using our Customer Data Platform Crossengage
  • Continuous evaluation of customer needs and purchase decisions of both new and returning customers
  • Development of customer segmentation strategies and derivation of targeted actions
  • Implementation and continuous monitoring of a KPI reporting and derivation of targeted actions
  • Implementation and optimisations of automated campaigns along the customer lifecycle and across channels (Newsletter, direct mailing, etc.)
  • Further development of our loyalty program


YOUR SKILLS

  • Successfully completed university studies, preferably in the fields of business administration or communications
  • 1 – 2 years relevant work experience in CRM. Fashion sector experience as well as knowledge in e-mail marketing and push notification tools are a strong plus
  • Analytical and data-driven decision-making skills paired with creativity
  • Proactive working style, positive attitude and a willingness to take on responsibility
  • Entrepreneurial spirit and ability to deal with a fast-paced, constantly changing environment
  • Proficiency in Microsoft Excel
  • Experience in Crossengage and Loyalty programs a plus


OUR BENEFITS

  • An entrepreneurial, high-impact experience at a well-funded and one of the fastest-growing D2C brands in Europe
  • A steep learning curve with unique insights into the development of an omnichannel fashion label
  • Direct collaboration with the management team and strong potential for accelerated career development
  • An open and transparent company culture with highly motivated colleagues at our lovely office in the heart of Berlin
  • A great employee discount on our whole collection

 

IVY & OAK GMBH | MANAGING DIRECTOR CAROLINE GENTZ | CHRISTOPHER DECKERT | VAT ID DE 301 595 195 | COMPANY REGISTRATION BERLIN - CHARLOTTENBURG | HRB 170327 B

Or, know someone who would be a perfect fit? Let them know!

Monbijoupl. 4
10178 Berlin Directions jobs@ivy-oak.com View page

Store Berlin

Münzstraße 22
10178 Berlin Directions View page

Benefits

Join us on our journey and discover the IVY & OAK world. We believe that together, we can make a difference.

  • Creative freedom and high level of responsibility

  • Transparent company culture with flat hierarchies

  • Ambitious and open-minded team

  • Office located in the heart of berlin

  • Attractive employee and family&friends discount on our entire collection

  • Mindset for sustainability and fair production

Facts

 

  • IVY & OAK was founded in May 2016
  • The company employs 30 passionate employees: 80% women and 20% men
  • IVY & OAK is active in 28 countries via its online shop and premium retailers
  • Two collections are launched per year, each characterised by timeless style and elegance
  • IVY & OAK is a member of SEDEX, one of the world’s largest organisations that helps companies manage responsible sourcing in their supply chain. As a SEDEX member we are able to trace and understand our supply chain so that we can work on continuous improvement for everyone involved in it.
  • The head office is based in Berlin

Already working at IVY & OAK?

Let’s recruit together and find your next colleague.

email
@ivy-oak.com
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